Methods of Communication Between Students, Families, and BUILD Staff

The BUILD program website is updated regularly and is intended to be a comprehensive resource for students and families to access current information regarding the BUILD program. Communication directly to and from families is carried out primarily through the BUILD program email (   

Students and families will receive periodic newsletter updates by email containing information about upcoming events and highlights from the month. These newsletters are a great source for the most recent information. Along with highlighting student achievements and experiences, the newsletters also provide timely reminders regarding housing check-in and check-out, strategies for maintaining independent living expectations during breaks, and information about upcoming events. If there is any new information regarding scholarships, academics, or any other aspects of life at Bethel, the newsletter is a method to communicate with all families. Please ensure the BUILD office has a current email address on file for each parent/guardian. Parents/guardians are welcome to contact the BUILD Office by phone (651-635-8799), as needed.

BUILD program family meetings are held at least two times each year to provide opportunities for celebrating student progress and bringing together students and parents/guardians.

Personal Learning Plan (PLP) meetings are held prior to the start of each semester. The purpose of these meetings is to provide an opportunity for students and parents/guardians to meet with BUILD staff to give input and plan for future semesters. These meetings focus on discussing upcoming opportunities for students so they will be prepared to make decisions regarding elective classes, internships, housing, and transportation. 

The Bethel Community email account is Bethel’s primary means of communicating important information to students. Students need a good, independent command of email communication in order to progress both at Bethel and beyond. We encourage students to read and respond to emails sent to their accounts. Students may benefit from parents/guardians and/or others supporting their understanding and communication, but students should take the lead in replying to messages that have been addressed to them.

Group messaging through the GroupMe app is used by BUILD staff to communicate with each cohort as a means of direct and timely communication. Housing mentors, when on-duty, will check-in at 7:00 p.m. with all students in BUILD by sending a group message. Mentors also use group messaging to provide information and encourage participation by all students in Bethel and BUILD-specific events.

Family Partnership

Family partnership is encouraged throughout students’ enrollment in the BUILD program.  Families provide many vital direct and indirect supports that contribute to students’ success in college. As students transition to a post-secondary setting, students’ role as decision-maker continues to grow. Clear understanding of roles and responsibilities allows students, families, and Bethel staff to collaboratively focus on students’ success.

To assist in this collaboration, parents/guardians submit any directives outlined on legal documents, such as guardianship and/or specific power of attorney, during the application process. These documents are reviewed, discussed as needed for clarity, and followed throughout the student’s participation in the BUILD program.  

In general, once students enter a post-secondary institution, students “own” educational data. This is detailed in Bethel’s description of the Family Educational Rights and Privacy Act (FERPA). Students’ educational information is legally protected by FERPA. Bethel University routinely receives requests from a student’s parent, spouse, guardian, other relative, or friend to discuss or disclose student educational records. To protect student records privacy and comply with federal laws (i.e. FERPA), the “guests” are allowed access to student education records after the student has given authorization through a FERPA waiver, by establishing a proxy, and/or as directed by other legal documents. This authorization may be established or revised at any time beginning 45 days before the first term of enrollment. Information regarding these releases is shared with families at the Admitted Student Overnight Events. When students’ Bethel Community Accounts are activated, specific directions are provided in the summer update.

Questions regarding responsibilities, limitations, and communication of information are often related to the areas of academics, finances, campus life, spiritual formation, and transportation. These topics are addressed below, with additional details in other sections of the handbook.


Working closely with their academic advisor, students select a Career Pathway and elective courses throughout their program. Parents/guardians play an important role in these decisions through ongoing conversations with their son or daughter. In addition, during Personal Learning Plan, (PLP) meetings students’ plans are discussed with the students, parents/guardians, and BUILD staff. Students’ final course schedules can be accessed through their MyBethel account. Up until the add/drop date for the term, there may be changes to students’ schedules. Within the guidelines of the program requirements, and with guidance from BUILD staff and parents/guardians, students make final internship decisions.

Students receive information regarding their academic success through ongoing feedback from each instructor. Course progress reports are completed by instructors and shared with advisors, students, and parents/guardians at the midterm each semester. For semester-long courses, an additional PLP meeting will be scheduled at the midterm point if the student is currently failing, or is at risk of failing, any course. Students, and parents/guardians, if the student has signed a release of information, have access to final grades through Banner.


Because each agency and county is different in the documents they require and when they want invoices, families often have the student or the parents/guardians print off a copy of the student's invoice/monthly statement through MyBethel. This invoice/monthly statement will include the student's name, ID #, and each course and cost. If for some reason your county requires something different, please contact

To view online monthly statements:

MyBethel > Scroll Down to see My Statements and Finances> Click on the link for Last Statement (Date Shown in Blue) > View Statement

Link to BUILD Financial Breakdown:

As outlined in the BUILD Program Agreement, the parent/guardian/co-signer of the agreement agrees to be financially liable for all sums owed by the student to Bethel University and agrees to the terms and conditions of the Payment Agreement. The Payment Agreement is signed by the student and cosigner prior to the beginning of classes.

Students and families are encouraged to discuss arrangements for spending money. See the Indirect Costs section of the Financial Breakdown for details regarding typical spending needs. BUILD staff do not monitor students’ spending. Though students make their own decisions, mentors and staff provide ongoing coaching and reminders regarding spending habits. Students also learn basic budgeting and money management skills as part of their Independent Living courses.

Campus Life - Including Residence Life

Roommates are assigned by BUILD and residence life staff for Year One. Following the BUILD program guidelines and following the CAS Student Life residential processes, students self-select roommates for Year Two of the BUILD program. To facilitate parents/guardians talking with students about this important decision, roommate selection will be discussed during PLP meetings prior to spring semester. 

Parents/guardians who have comments, questions, or want to share information regarding residential life should contact the BUILD program (651-635-8799 This allows BUILD staff to communicate the information to the appropriate individuals and follow-up with the parents/guardians. The role of housing mentors, as described in the BUILD Student Mentors section of this handbook, does not include direct communication with parents/guardians. 

On occasion a rooming situation may become a barrier to a successful college experience for one or both of the roommates. In these situations, BUILD staff supports students in working through issues to come to a resolution. If the concerns persist, parents/guardians will be notified, and students will have the opportunity to request a room change at the end of the semester in accordance with Student Life residential processes. In the event of a medical need for an individual room or other housing accommodation, students may work with the Office of Accessibility Resources and Services to request the needed accommodations at any time and do not need to wait until the end of the semester.

When students’ behavior rises to the level of concerns resulting in a written warning, behavioral agreement, or notice of behavioral probation, parents/guardians are notified by the student.

Students are encouraged by BUILD staff and student mentors to make healthy living choices. Encouragement from family members is also helpful as students transition to making daily living decisions independently.  

Students are encouraged to engage in Bethel Activities, Recreational Sports, Club Sports, and NCAA sports (with an approved NCAA appeal). Interests should be discussed during a PLP meeting and students can work with BUILD staff for support in getting connected to activities of interest. See the Bethel EventsRecreational and Club Sports, and NCAA Athletic Teams sections for more details.

Managing medications and prescriptions is a critical part of learning to be independent. Because of this, students are responsible to administer and manage prescriptions and refills. The student, parents/guardians, and BUILD staff may work together to make a plan and support the student in implementing the plan. This typically occurs during a PLP meeting, though can take place at any time as needed. In the case of a medical emergency, parents/guardians will be contacted by BUILD staff.

If students do not feel well they must call the BUILD on-call number to let BUILD staff know they are sick. If students feels too sick to attend class they will need to make an appointment in Health Services in order to determine whether they are well enough to go to class, need to go to a physician or Urgent Care, or need to go home. Parents/guardians will be contacted by Health Services by phone during or following the visit.

BUILD staff will follow the recommendations of Health Services to determine next steps. If students are allowed to stay on campus, but are told not to go to classes, the students will be alone between the hours of 7:00 a.m. – 7:00 p.m. It then becomes their family’s responsibility to either let them remain alone or to come pick them up and take them home. 

There is no Housing Mentor on duty between the hours of 7:00 a.m. – 7:00 p.m. Bethel University is not equipped with a supervised place for students to rest and recover when ill. In case of extreme emergency, 911 will be called.

Health Services 

Parents/guardians are strongly encouraged to complete all health-related forms provided by the BUILD program. Health personnel recommend that a phone number for students’ parents/guardians be kept on file and that parents/guardians be available by phone during any appointments students have with Health Services. Parents/guardians can share health information with the student’s advisor if help is needed to schedule reminders for medications, appointments, and/or if additional information should be monitored or shared with mentors.

Health Services is staffed by registered nurses Monday-Friday and a part-time nurse practioner available Monday through Thursdays. Appointments are encouraged.


  • Monday-Friday from 7:30 a.m.-4 p.m.
  • Location: Town House H, First Floor
  • Call 651-638-6215 or stop by our clinic in Townhouse H for an appointment.
  • Health Services offers a wide variety of services to Bethel students.

Spiritual Formation

Students are encouraged to actively participate in spiritual development opportunities on and off campus; some of these are briefly described below. This encouragement comes from many sources including BUILD staff, other Bethel staff and faculty, parents/guardians, student mentors, and other Bethel students. Students in the BUILD program also often influence others’  journey of spiritual development. Parents/guardians have opportunities to give input regarding spiritual formation during the application process and PLP meetings, and during direct conversations with their student.  

At Bethel, we voluntarily come together for spiritual refueling through worship, praise, prayer, and challenging messages from God's Word. This is done through Chapel - weekday morning worship and Vespers - Sunday evening service.

Discipleship at Bethel is about doing life together with hopes of owning our faith. This is all about relationships. It is about building connections with mentors and friends who care about you and your walk with Christ. Through deep dialogue and asking good questions, discipleship groups wrestle to discover the truth of who God is and who we are as Christ-followers. To learn more about discipleship options at Bethel, students and parents/guardians can visit the Office of Christian Formation and Church Relations’ website: 

At Bethel, we encourage students to step outside their comfort zone and into experiences that stretch and reshape their view of God's world. Bethel sends students to be with, learn from, and serve alongside God and God's people through our Solidarity Missions Partnerships (SMP) program. We are grateful for our longstanding partnerships with the local churches, mission agencies, and development organizations that make these trips possible. Each year the BUILD program partners with the Office of Christian Formation and Church Relations to plan an integrated SMP mission trip experience. As part of this integrated SMP experience, students in BUILD are supported throughout the application and trip process by BUILD mentors and/or staff. Parents/Guardians will be involved in the trip application and may also be asked to help support their student in gathering contact information to send support letters.


Students’ level of independence regarding transportation is reexamined prior to each semester during the students’ PLP meetings. Students, parents/guardians, and BUILD staff discuss safety expectations and opportunities for increased independence as part of determining if a student is ready to progress to the next transportation level. Students do not progress to the next level for transportation unless all parties agree to the increased level. Please see the Transportation section for detailed information regarding each level of transportation independence and reasons for a change of level within a semester.

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